“We were very satisfied with the consulting work performed by Teresa Farnum on our campus. She quickly assessed the retention data that we provided and helped us identify the key issues affecting student retention at our college. More importantly, she helped us focus our thoughts and efforts on those issues that could easily be addressed and on those areas that could produce immediate results. As a result of her consulting work, we revised our freshman orientation program, strengthened student advising, revamped our Freshman Seminar course for first-year-students, streamlined various processes, and initiated a customer service program.  With her guidance and assistance, we accomplished a great deal in a relatively short period of time.”

Situated in historic St. Augustine, Florida, just four miles from the Atlantic Ocean, Flagler College boasts one of the most beautiful campuses in the United States. Named in recent years by US News & World Report as one of the southeast region’s “best values” in liberal arts colleges, Flagler is home to slightly more than 2,000 students who benefit from small class sizes and a student-faculty ratio of 21.9 to 1. A private, 4-year, nonsectarian institution, Flagler takes pride in offering students a high-quality, supportive, and challenging educational experience at a lower than average cost.

• Retention Assessment
• Ongoing change-management partnership
• Customer Service Workshop